Returns & Exchanges
Due to the perishable nature of our artisanal cakes, we do not offer returns or exchanges once a delivery has been successfully completed and accepted. If you receive a damaged or incorrect order, please contact us immediately upon delivery for a prompt resolution.
Inspect Upon Arrival
Thoroughly check your cake at the time of delivery to ensure it is in perfect condition and matches your order specifications.
Report Discrepancies
If there are any issues, notify our delivery partner immediately or call our customer service hotline within 1 hour of receipt.
Provide Documentation
Email clear photographs of the damaged product and your order confirmation number to our support team for assessment.
Resolution Processing
Our team will evaluate your claim and, if approved, will arrange for a replacement delivery or a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing